We Are Your Gateway to Digital Transformation

The Digital Enterprise Institute is the optimal platform to learn, connect and transact.

Digital Convergence & The New Digital Enterprise Institute

Digital Enterprise Institute (DEI) is a new professional association focused on providing education, networking opportunities, guidance and proactive resources to enterprises that are trying to navigate digital transformation and the convergence of emerging technologies.

Born out of the Outsourcing Institute & IRPA AI, our newly formed Digital Enterprise Institute now focuses on this holistic transformation and digitization within enterprises because its truly where the industry is headed, and needs to move to very quickly. We wanted to change the  conversation from one of offshoring work and labor arbitrage, to one of “no-shoring”; helping enterprises with the broader strategic decisions around whether to buy, build or partner with trusted partners to get this work done and help glue all the moving pieces together, in order to eliminate the separate siloes that are stymieing transformation and are still common in so many organizations.

Digital transformation is driving a 10x change across every industry and enterprises today need the speed and agility to personalize their services, be more customer-centric and launch new products more rapidly, leveraging technologies to drive new efficiencies and decision-making capabilities across the enterprise. As the focus shifts from cost savings to creating more value for business, customers and employees, the nature of relationships between enterprises and their digital technology partners will move from contract terms and SLAs to one of collaboration and co-innovation.

At a key inflection point, enterprises are seeing the convergence of emerging technologies with business operations & digital transformation as they re-think their business processes, organizational structure and sourcing, pricing & revenue models to adopt to a new Digital world. With the advancement of new tech in blockchain, AI, analytics, IoT & cyber-security, fueled by significant acceleration in cloud and mobile, as well as new business models rapidly disrupting the old, there has never before been such opportunities for those seeking better, faster, and often still, lower-cost services.

The Journey From Outsourcing

If you are like most business and tech executives, you are probably dissatisfied, if not fed-up with traditional outsourcing and its labor arbitrage-centric business model. Most of the savings have evaporated, performance is lagging, and the innovation isn’t coming fast enough…or at all.

The outsourcing journey began 25+ years ago and while the outsourcing revenue decline over the past several years since its peak back in 2014 shows no signs of turning around anytime soon. What we are seeing is a dramatic and rapid increase in the market for digitally-fueled deals–service offerings powered by new technology, RPA, transition to new business models & new pricing.

But we realized just over two years ago now that too many enterprises were stuck in the legacy world and not ready for the digital age. With the advancement and convergence of emerging technologies such as blockchain, AI, cloud, analytics, mobile, automation & IoT, and new business models rapidly disrupting the old, we wanted to change the outsourcing conversation from one of offshoring work and labor arbitrage, to more of building out a digital strategy that would encompass the existing outsourcing strategies but build upon that with the digital transformation work that can be brought back in-house or it can continue to be served by trusted business partners who can help glue all the moving pieces together and eliminate the separate siloes that are stymieing transformation and all too common in many organizations. The reality is that many of the first, second and third generation deals that were signed, have

played out and now clients are looking to understand the “new normal” for outsourcing deals.

There are still some organizations that are looking for the old model, but many clients have transitioned or leap- frogged these old constructs and are now looking to take advantage of the new models that incorporate digital services, RPA and AI. This creates a challenging situation for current providers, as it is forces them to outline their innovations more concretely during contracting. No longer is it enough to “guarantee a level of savings” as clients are interested in knowing how these efficiencies will be generated?

Enterprise sourcing has recently been a transformation catalyst helping organizations compete and thrive in the Digital Age. Sourcing suppliers have become partners in this transformation journey – especially those who can modernize their client’s technologyinfrastructure, digitalize their enterprise value chains and workforce. Technology vendors, IT Services companies and BPO providers have begun to coalesce their offerings and become integral components of the digital innovation ecosystem. However, the old models are being challenged and there is a “new normal” that is begging to emerge in the market based on the evolving needs of clients. This new normal relates to a more wholistic solution that is required by clients – a focus on outcomes and results that are delivered as solutions not independent transactions.

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