The Journey From Outsourcing

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The outsourcing journey began 25+ years ago and while the revenue decline shows no signs of turning around anytime soon, we are seeing a rapid increase in the market for digitally-fueled service offerings. This article explores the journey from the traditional outsourcing model to the new digital era.

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Digital Convergence E-Book

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This e-book is a complete guide to transforming your enterprise for the digital age, and explores the emergence of new digital process models, delivering 50% back order volume with advanced digital tech, end-to-end digital process transformation, achieving customer self service by leveraging AI and digital labs and more.

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Predicting The Future With Frank Casale

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In this episode, Tom Young, Managing Partner at Rumjog, and Frank Casale, Founder at The Institute for Robotic Process Automation & AI, discuss future trends, including how different demographics are using technology, whether there will be consolidation amongst existing industry players, the importance of reinvention, and advancing technologies in Healthcare.

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Digital Convergence Conference 2018 Presentations: Reach the Peak in your Digital Transformation Journey

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This presentation, delivered by Tim Leger, Senior Vice President, Business Process Transformation at Sutherland, dives into the steps you need to take to plan your digital transformation journey, how to identify your drivers, how to develop a comprehensive strategy and more.

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Digital Transformation – Taking Shared Service Models to the Next Level of Performance

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Shared services are a well-established key lever in business transformation, leveraging centralized operations, standardization of business processes and platforms to reduce costs of operations. View this webinar replay to learn how digital transformation and the new generation of shared services can simplify operations, lower cost to serve and provide analytics and provide continuous improvement in services.

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Expert Interview: Walmart Explores Starting And Scaling

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Walmart’s Senior Manager and Principal Technology Manager, talks about how to get started and scale with transformation, how to balance the need for speed of transformation and innovation with governance and more.

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3 Strategies to Digitize Your Shared Service Center

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With the rise of Robotic Process Automation (RPA), digital technology has become a core pillar of Shared Services Centers (SSCs), shifting the focus of SSCs from manual execution to a digital-driven technology hub. In this article, we’ll go over three key strategies for digitizing your shared services to deliver better and more efficient results.

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